Returns
At TeMooi we want you to be happy with your purchase. We have hand-picked each item and want you to love it just as much as we do! However, we understand that online shopping doesn't always go as planned and it is in our nature to change our minds.
If an item does not fit properly or is not what was expected, we offer full refunds*. Here are some simple steps and tips to help make your return easier.
Return Address:
Our Returns Policy
We offer full refunds* for your returns of any product in the expected conditions listed below. Any shipping fees paid in this order will NOT be refunded. All mailing return fees will be the customers responsibility.
By processing your payment and completing your order you are accepting the following terms and conditions regarding returns of your purchase.
Returns on regular priced merchandise will be accepted within seven [7] days from the original invoice date of your in-store purchase and within seven [7] days from the delivery date of your online purchase. All sale items are final sale.
All items MUST be in their original condition: unwashed, free of scents, make-up stains, marks and with tags still attached (if applicable). Your package must be post-marked and returned to us within 15 days from the original invoice date. We suggest you purchase delivery confirmation and shipping insurance as we are not responsible for any items that may be lost.
*We do not accept returns on jewellery for sanitary reasons.
*All sale items are final SALE.
*You have 7 days to return your product from original invoice date (in-store purchases) / delivery date (online purchases).
* Shipping and handling on returned merchandise will NOT be refunded.
* Return shipping is to be covered and paid for by the customer.
* Orders that fall under $95.00 after returns are made will have the original free shipping fee subtracted from the refund.
Once we recieve your package you will be notificed by email with your refund or exchange conformation.
Exchanges
- Exchanges must be received within fourteen [14] days of purchase.
- Please email us at temooiboutique@gmail.com to reserve the correct size needed or alternate piece before the original purchase is in transit. We cannot guarantee to have the product in stock, the sooner we are notified the better!
- Our team will insepct the return upon arrival and reserve the right to refuse the return if it does not meet our conditions. The item will be sent back to the sender if return conditions are not met.
Processing Time
- Please account for the number of buisness days it will take to ship from your location to our doorstep. Exchanges must be received within fourteen [14] days of purchase.
- You will recieve an email approving your return once it has been recieved and inspected. Please allow two [2] buisness days after we recieve your return to process your request.
Faulty Item
Please email temooiboutique@gmail.com if you believe your piece has a fault and we will handle this with the highest priority.
Email us directly at temooiboutique@gmail.com
